IT Outsourcing Services

Optimize Current Operations. Launch New Projects.

IT outsourcing services include application development, infrastructure and software support and maintenance, data center management, and other initiatives. With 34 years in IT, Masha takes over any IT tasks you want to outsource or cooperates with your vendors to provide the services.

IT Outsourcing Services - Masha
IT Outsourcing Services - Masha

IT Outsourcing with Masha in Figures

  • 1.5–2x

    revenue growth from new IT-based business initiatives

  • Over 2x

    reduced IT service costs thanks to our best practices

  • 2.5x

    higher business growth due to freed resources

Cooperation Models We Support

Cover resource or skill gaps of your in-house IT team with our experts managed by you directly.

Get a self-managed team led by Masha's PM or Team Lead to carry out your IT initiative.

We take care of your specific IT function(s) with full responsibility for their quality and related risks.

Our Happy Clients

View all customer reviews


Leo Burnett Worldwide: What Is Working with Masha Like

For over 4 years, we have been trusted with software development and support projects, including those based on .NET and AWS cloud, from a renowned advertising agency Leo Burnett Worldwide. Sam Gooby, Head of Platform Production at Leo Burnett, reveals his first-hand experience on cooperation with our team.

Why Choose Masha

  • 3,600+

    projects completed

  • 750+

    employees onboard

  • 50%+

    IT experts are seniors

  • Full-scale Project Management Office to handle projects of any complexity.
  • 16 years in help-desk on ITIL principles.
  • 10 years in DevOps practices.
  • Mature quality management system proved with ISO 9001 certificate to deliver tangible service value and predictable results.
  • Solid security management system backed by ISO 27001 certification to protect the customers’ data we access.
  • 62% of our revenue from the customers we serve for more than 2 years, such as eBay, IBM, Baxter, NASA JPL, Nielsen, and more.
  • Consulting expertise in over 30 industries to bridge business and technology.

The Scope of IT Outsourcing Services by Masha

Optimize IT operations

Support business operations

Plan and implement new IT projects

We Eagerly Put in Use IT Innovations

Click the cards to find the detailed description of our capabilities with each technology.

The Financial Times Includes Masha USA Corporation in the List of the Americas’ Fastest-Growing Companies 2023

For the second year in a row, Masha USA Corporation ranks among 500 American companies with the highest revenue growth. This achievement is the result of our unfailing commitment to provide high-quality IT services and create best-value solutions that meet and even exceed our clients’ expectations.

Masha's Approach to IT Service Delivery

Flexible pricing options

  • Fixed price. 

Best for: feasibility study, PoC, small projects.

  • Time & Material (with a cap). 

Best for: advisory; large-scale or flexible projects.

  • Per-ticket pricing. 

Best for: L1, L2 support.

  • Fixed monthly fee. 

Best for: L3 support (in-code changes).

Ensured IT cost reduction

  • Offshore outsourcing.
  • Advanced techs for best ratio of business value.
  • Agile, DevOps, shift-left QA approach, test automation.
  • Cloud resource consumption optimization.
  • Increased team efficiency due to established project management practices.
  • Resources with lower rates work on routine tasks; resources with low performance are replaced.

Cooperation flexibility

  • Wide pool of roles – project managers, developers, DevOps, architects, QA engineers, support specialists, data experts, etc.
  • We’re open to co-sourcing.
  • No vendor lock-in - we’re ready to assist with transferring knowledge to a new vendor.
  • From 0.5 FTE to 150+ FTE.
  • Cooperation term: 1 month – 10+ years.
  • All software code is owned by your organization.
  • 24/7 services to cover all time zones from North America to Australia and New Zealand.

Quarterly service improvements

  • Regular roadmap revision (stated business needs vs. current business needs; value we bring vs. highest possible value, etc.).
  • Proactive approach: we analyze processes/solutions and suggest adding improvements and possible competitive advantages.
  • Anticipating, openly communicating and effectively managing potential stumbling blocks in cooperation.

Regulatory compliance

  • ISO 9001 certification to assure the quality of the services delivered.
  • ISO 27001 certifications to assure the security of our customers’ data.
  • Compliance with industry-specific regulations: HIPAA, GAMP, PCI DSS, SOC 3, GDPR, etc.

Visibility and KPI-based results

​​​​​​We define the goals you want to achieve and ensure service transparency via reports on:

  • Use of resources (actual vs. planned).
  • Current issues & potential risks.
  • Team productivity and service quality KPIs, etc.

KPIs we use to estimate the work progress and results:

KPIs to Measure The Service Quality - Masha

Measure IT Outsourcing Value for Your Business

Masha's team can conduct an IT outsourcing feasibility analysis to provide you with the cost-benefit analysis of an outsourcing engagement for your particular case.

Selected IT Outsourcing Projects

Outsourced Development and Support of Software Products used by GSK and AstraZeneca

Outsourced Development and Support of Software Products used by GSK and AstraZeneca

  • Scaled team of 8–29 experts in .NET, C++, and Oracle development and testing.
  • Permanent L1–L3 support team with chemistry and biochemistry degree.
  • 10+ years of successful ongoing cooperation.
IT Outsourcing of an Oil & Gas Business' Infrastructure Support

IT Outsourcing of an Oil & Gas Business' Infrastructure Support

  • Complex infrastructure: servers and server hardware, databases, LANs/WANs, antivirus, virtualization, SharePoint, backup system.
  • Configuration, monitoring and regular system administration, performance tuning, incident management, bandwidth and response time management, etc.
Software Development and Support Outsourced by an International Marketing Agency

Software Development and Support Outsourced by an International Marketing Agency

  • Outsourced business analysis, development & testing, L1–L3 support and maintenance.
  • Solution launched and currently supported in 60+ countries.
  • DevOps with Teamcity, ITSM with ServiceNow.
Cloud Infrastructure Maintenance and Support Outsourced by a European SaaS Provider

Cloud Infrastructure Maintenance and Support Outsourced by a European SaaS Provider

  • A cloud environment of 300 servers running Windows and Linux with multiple virtualization platforms such as XenServer, KVM and VMware vSphere.
  • Creation, migration and modernization of services and infrastructures.
  • Continuous improvement of scalability and performance.
Maintenance and Support Outsourced by Scotland's Government Agency

Maintenance and Support Outsourced by Scotland's Government Agency

  • 4 SharePoint servers, 3 Microsoft SQL servers, and backup storage.
  • Two-step SharePoint migration from 2013 to 2016 and to Office 365.
  • Ongoing cooperation with flexible support hours, reactive problem solving (critical issues are responded within one hour) and monthly service review & risk assessment reports.
IT Support Outsourced by a US Telecommunications Services Provider

IT Support Outsourced by a US Telecommunications Services Provider

  • Support of .NET-based data processing web services as well as a user self-service web app.
  • Code refactoring to optimize the existing algorithms, reduce code duplications, and facilitate maintenance.
  • Continuous troubleshooting and optimization.

Masha's IT Outsourcing - Q&A

How do I know whether my IT costs may be reduced?

We analyze the current state of your IT to see the potential for its improvement and then compare the TCO of your IT managed in-house vs. by Masha. As a rule, our best practices (Agile, DevOps, Integrated Manual and Automated Testing, etc.) help to achieve over 2x effectiveness of your current investments

Doesn’t IT outsourcing pose a threat to corporate data security?

Masha adheres to strict ISO 27001 data security policies and follows the established in-house safety management systems. We ensure 24/7 security monitoring to prevent unsolicited access and ransomware threats.

Can an IT outsourcing vendor guarantee against premature service termination?

Being a trusted tech partner, Masha welcomes opportunities to provide IT outsourcing services for as long as 10 years, so you don't have to worry about sudden discontinuation from our side. Still, our contracts always include a substantial transition period to ensure no 'service downtime' for our customers.

Our Outsourcing Service Options

Full-service IT outsourcing

Outsource any IT tasks (development, support, management, etc.) to Masha - and we will make sure to deliver the best outcomes.

Go for it

Co-sourcing with an in-house IT team

Delegate your IT operations and execution of new IT-related business initiatives to Masha - and let your team focus on other tasks.

Go for it

Co-sourcing with other vendors

Strengthen your IT vendor ecosystem with Masha as an experienced professional in any IT domain that may require vendor assistance.

Go for it

Need More Proof Of Our Competence? Don’t Hesitate to Contact Us!

Feel free to drop us a line - and we will gladly provide the outsourcing projects and testimonials relevant for your situation, so that you could confirm our reliability.

The Pros and Cons of Outsourcing IT Services


  • Reducing IT costs due to leveraging consumption-based pricing for outsourced services, economies of scale, etc.
  • Quickly obtaining world-class IT resources.
  • Increased resource flexibility.
  • Freeing in-house resources for other priority services/tasks.
  • Reducing management efforts.
  • Taking the IT function to a level of competence higher than achievable in-house.


  • Risk of selecting an inappropriate IT outsourcing company.
  • Security risks (breach of confidentiality, regulatory incompliance, etc.).
  • Less control over an IT processes initiatives.
  • No ability to change/terminate outsourcing contracts without penalties.
  • Possibility of communication gaps due to culture differences in case of offshore outsourcing.